How Can We Help You?

Yes! Creating an account on Earnchain is completely free. There are no hidden fees or charges to get started. We offer a free Starter plan that allows you to:

• Refer up to 10 people directly
• Earn from Level 1 and Level 2 referrals
• Access basic analytics and reporting
• Use our standard support channels

You can upgrade to our Pro plan anytime to unlock additional features and higher earning potential.

Earnchain is currently available in 15 countries across Africa, with plans to expand globally. Our supported countries include:

• Nigeria
• Ghana
• Kenya
• South Africa
• Egypt
• And 10 other African nations

We're continuously working to add support for more countries. If your country isn't currently supported, you can join our waiting list to be notified when we launch in your region.

Not at all! Earnchain is designed to be user-friendly and accessible to everyone, regardless of technical background. Our platform features:

• Simple, intuitive interface
• Step-by-step guides and tutorials
• 24/7 customer support
• Mobile-friendly design
• Clear instructions at every step

Whether you're tech-savvy or new to digital platforms, you'll find Earnchain easy to navigate and use effectively.

Earnchain stands out from traditional referral platforms in several key ways:

• Blockchain Technology: All transactions are recorded on a secure, transparent blockchain
• Multi-Level Rewards: Earn from up to 4 levels of referrals, not just direct referrals
• Instant Withdrawals: Get your earnings immediately with no waiting periods
• Zero Fees: No hidden charges or commission deductions
• Advanced Analytics: Real-time tracking of your network and earnings
• Mobile Optimization: Full functionality on all devices

Yes! We have a fully-featured mobile app available for both iOS and Android devices. The app includes all the functionality of our web platform, plus:

• Push notifications for new earnings
• Mobile-optimized referral sharing
• Quick withdrawal requests
• Real-time earnings tracking
• Biometric login for security

You can download the app from the Apple App Store or Google Play Store.

Currently, Earnchain is available in English. However, we're actively working on adding support for multiple languages including:

• Hausa
• French
• Spanish
• Portuguese
• Arabic
• Swahili

We plan to launch these language options in the coming months to make our platform more accessible to users across different regions.

We offer multiple ways to contact our customer support team:

• Email: support@earnchain.com.ng (response within 24 hours)
• Live Chat: Available on our website during business hours
• Phone: +234 800 123 4567 (Monday-Friday, 9AM-6PM)
• Help Center: Comprehensive guides and tutorials
• Community Forum: Get help from other experienced members

Our support team is dedicated to helping you succeed and is available to answer any questions you may have.

Creating an Earnchain account is quick and easy. Follow these steps:

1. Click the "Get Started" button on our homepage
2. Enter your email address and create a secure password
3. Verify your email address through the link we send you
4. Complete your profile with basic information
5. Set up your payment preferences
6. Start sharing your referral link!

The entire process takes less than 5 minutes, and you can start earning immediately after verification.

No, we strictly prohibit multiple accounts per person. Our terms of service allow only one account per individual. Creating multiple accounts may result in:

• Immediate account suspension
• Forfeiture of all earnings
• Permanent banning from the platform

We have sophisticated systems in place to detect and prevent multiple account creation. This policy ensures fair opportunities for all our members and maintains the integrity of our platform.

If you've forgotten your password, you can reset it easily:

1. Go to the login page and click "Forgot Password"
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Click the link and create a new secure password
5. Log in with your new password

If you don't receive the reset email within 5 minutes, check your spam folder or contact our support team for assistance.

Yes, you can change your email address at any time. Here's how:

1. Log in to your account and go to Settings
2. Click on "Account Information"
3. Select "Change Email Address"
4. Enter your new email address
5. Verify the new email through the confirmation link we send

Please note that changing your email address will require you to verify the new email before it becomes active. All future communications will be sent to your new email address.

You can update your personal information at any time through your account settings:

1. Log in to your Earnchain account
2. Click on your profile picture in the top right corner
3. Select "Profile Settings"
4. Update any information you wish to change
5. Click "Save Changes" to apply your updates

Keeping your information up to date is important for security and to ensure you receive important notifications about your account.

If your account is locked, it's usually due to security reasons or multiple failed login attempts. Here's what to do:

1. Wait 30 minutes and try logging in again
2. Use the "Forgot Password" feature to reset your password
3. Clear your browser cache and cookies
4. Try using a different browser or device
5. Contact our support team if the issue persists

For security reasons, we may temporarily lock accounts that show suspicious activity. This is to protect your earnings and personal information.

Your earning potential with Earnchain depends on several factors:

• Number of Direct Referrals: The more people you refer directly, the higher your earnings
• Activity Level: Active referrals generate more earnings
• Network Depth: Building multiple levels increases passive income
• Plan Type: Pro members earn from all 4 levels vs 2 levels for Starter

Many of our top earners make ₦50,000 - ₦200,000+ monthly through their referral networks. Use our earnings calculator on the homepage to estimate your potential income based on your network size.

Earnings are calculated based on a multi-level commission structure:

• Level 1 (Direct Referrals): 100% of the standard referral bonus
• Level 2 (Their Referrals): 50% of the standard bonus
• Level 3 (Next Level): 25% of the standard bonus
• Level 4 (Final Level): 12.5% of the standard bonus

For example, if the standard referral bonus is ₦1,000:

• Level 1 referral earns you ₦1,000
• Level 2 referral earns you ₦500
• Level 3 referral earns you ₦250
• Level 4 referral earns you ₦125

Earnings are credited to your account in real-time. As soon as one of your referrals completes a qualifying activity, the corresponding earnings are immediately added to your balance. You can see this reflected in your dashboard instantly.

There are no delays or waiting periods for earnings to be credited. Our blockchain technology ensures that all transactions are processed and recorded immediately.

There are no upper limits to how much you can earn with Earnchain. Your earning potential is unlimited and depends entirely on the size and activity of your referral network.

However, there are some minimum thresholds:

• Starter Plan: Maximum of 10 direct referrals
• Pro Plan: Unlimited direct referrals
• All Plans: Minimum withdrawal amount of ₦500

The more people you refer and the more active your network, the more you can earn!

No, your earnings never expire. Once credited to your account, they remain available for withdrawal indefinitely. There's no time limit for when you must withdraw your earnings.

However, we recommend withdrawing your earnings regularly to enjoy the fruits of your efforts and to keep your funds secure in your preferred bank account or wallet.

Yes, we provide detailed earnings breakdowns in your dashboard. You can view:

• Earnings by date range
• Earnings by referral level
• Earnings by individual referral
• Total lifetime earnings
• Projected future earnings

Our advanced analytics help you understand exactly where your earnings are coming from and identify opportunities to grow your income further.

Yes! We regularly offer bonus earning opportunities to help you maximize your income:

• Fast Starter Bonus: Extra earnings for your first 5 referrals
• Monthly Performance Bonus: Rewards for top performers
• Seasonal Promotions: Special bonuses during holidays
• Milestone Rewards: Bonuses when you reach referral milestones
• Loyalty Bonus: Increased earnings for long-term members

These bonus opportunities are announced in the app and via email, so make sure your notifications are enabled!

There are several easy ways to refer people to Earnchain:

• Unique Referral Link: Share your personalized link via social media, email, or messaging apps
• Referral Code: Share your unique code for manual sign-ups
• QR Code: Use the QR code in our mobile app for in-person referrals
• Social Sharing: One-click sharing to Facebook, Twitter, WhatsApp, and more
• Email Invites: Send pre-written email invitations directly from your dashboard

All of these methods are tracked, so you'll earn credit no matter how people join through your referral.

The number of levels you can earn from depends on your plan:

• Starter Plan (Free): Earn from Levels 1 and 2
• Pro Plan (₦2,500/month): Earn from Levels 1, 2, 3, and 4

This means with the Pro plan, you can earn from:

• Your direct referrals (Level 1)
• Their referrals (Level 2)
• The next level of referrals (Level 3)
• And the final level (Level 4)

This multi-level structure allows you to build substantial passive income as your network grows.

An active referral is someone who:

• Has completed the sign-up process
• Has verified their email address
• Has been active on the platform within the last 30 days
• Has not violated our terms of service

Only active referrals generate earnings for you. If a referral becomes inactive for more than 90 days, they will no longer contribute to your earnings until they become active again.

Yes, you can track your referral's activity through your dashboard. You'll be able to see:

• When they joined
• Their current activity status
• How much they've earned you
• Their own referral count
• Their level in your network

This information helps you identify your most valuable referrals and focus your efforts on supporting their success.

If a referral becomes inactive, you'll stop earning from their activity. However:

• You keep all earnings generated while they were active
• If they become active again, you'll resume earning
• Their position in your network remains intact
• You can still earn from their active referrals in lower levels

We provide tools to help you re-engage inactive referrals, such as reminder emails and reactivation campaigns.

The referral limit depends on your plan:

• Starter Plan: Maximum of 10 direct referrals
• Pro Plan: Unlimited direct referrals

There's no limit to how many people can be in your overall network across all levels. Even with the Starter plan, you can have hundreds of people in Levels 2-4 through your direct referrals' networks.

Yes, you can refer people from any of our supported countries. However, keep in mind:

• The person you're referring must be in a country where Earnchain operates
• They must meet the age and other requirements for their country
• Payment methods may vary by country

Our platform automatically handles the geographic differences, so you don't need to worry about compatibility issues.

Here are some proven strategies for getting referrals:

• Social Media: Share your link on Facebook, Twitter, Instagram, etc.
• Personal Networks: Friends, family, and colleagues
• Online Communities: Relevant forums and groups (where allowed)
• Content Creation: YouTube videos, blog posts, or tutorials
• Word of Mouth: Tell people about your success with Earnchain
• Email Marketing: Send personalized invitations to your contacts

The key is to focus on how Earnchain can benefit the people you're referring, not just how it benefits you.

No, you can only earn from people who joined after you through your referral link or code. The system tracks the referral relationship based on who referred whom.

This means:

• You earn from people you directly refer
• You earn from people they refer (if you're on a Pro plan)
• And so on down the levels

You cannot earn from people who were already on the platform before you joined or from people who joined through someone else's referral.

Withdrawing your earnings is simple and instant:

1. Log in to your Earnchain account
2. Go to the "Withdraw" section in your dashboard
3. Enter the amount you wish to withdraw (minimum stage is ₦3000)
4. Select your preferred withdrawal method
5. Confirm the transaction
6. Receive your funds instantly

There are no processing fees, and the funds are transferred directly to your linked bank account or digital wallet.

The minimum withdrawal amount is ₦500. This applies to all withdrawal methods and ensures that transaction costs remain low for everyone.

There is no maximum withdrawal limit. You can withdraw your entire balance at once if you wish.

Withdrawals are processed instantly in most cases. However, the time it takes for funds to reach your account depends on the withdrawal method:

• Bank Transfer: Instant to 2 hours
• Digital Wallets: Instant
• Mobile Money: Instant

In rare cases during high traffic periods, withdrawals may take up to 24 hours, but this is uncommon.

No! Earnchain does not charge any fees for withdrawals. The amount you request is the exact amount you'll receive.

However, some payment processors or banks may charge their own minimal transaction fees. These are beyond our control and vary by institution.

We support multiple payment methods to make withdrawals convenient for everyone:

• Bank Transfer: Direct to your Nigerian bank account
• Paystack: Instant transfers
• Flutterwave: Multiple banking options
• Mobile Money: For supported networks
• Digital Wallets: Various e-wallet options

We're continuously adding more payment options to serve our members better.

We take security seriously and employ multiple layers of protection:

• Bank-Level Encryption: 256-bit SSL encryption for all data
• Blockchain Technology: Immutable record of all transactions
• Two-Factor Authentication: Extra login security
• Secure Servers: Enterprise-grade hosting with 99.9% uptime
• Regular Audits: Continuous security testing and monitoring
• Data Protection: Compliance with data protection regulations

Your funds are kept in secure, segregated accounts and are only accessible through verified withdrawal requests.

Two-factor authentication adds an extra layer of security to your account. When enabled, logging in requires:

1. Your password (something you know)
2. A verification code from your mobile device (something you have)

This means even if someone obtains your password, they still can't access your account without your mobile device.

We highly recommend enabling 2FA for maximum account security.

Enabling 2FA is easy and takes just a few minutes:

1. Log in to your account and go to Settings
2. Select "Security" from the menu
3. Click "Enable Two-Factor Authentication"
4. Scan the QR code with your authenticator app (like Google Authenticator)
5. Enter the verification code from your app
6. Save your backup codes in a secure location

Once enabled, you'll need to enter a verification code from your authenticator app every time you log in.

If you suspect unauthorized activity on your account, take these steps immediately:

1. Change your password immediately
2. Enable two-factor authentication if not already active
3. Check your recent activity in the security section
4. Contact our support team for assistance
5. Review your connected devices and log out suspicious sessions

We monitor for suspicious activity and may proactively contact you if we detect anything unusual.