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Privacy & Security

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 1, 2025

Table of Contents

Information Collection

Data Usage & Sharing

Your Rights & Controls

Introduction

Welcome to Earnchain. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Earnchain, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the platform.

Key Points

We never sell your personal data to third parties. We use industry-standard security measures to protect your information. You have control over your data and can request its deletion at any time.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

  • Account Information: Name, email address, phone number, date of birth
  • Identity Verification: Government-issued ID, proof of address when required
  • Financial Information: Bank account details, transaction history
  • Contact Information: Address, phone number, email preferences

Technical Information

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, features used, time spent on platform
  • Location Data: General location based on IP address for security purposes

Referral Information

  • Referral Network: Information about people you refer to the platform
  • Earnings Data: Commission structures, payment history
  • Network Analytics: Performance metrics and growth statistics

How We Collect Information

We collect information through various methods to ensure comprehensive service delivery:

Collection Method Information Collected Purpose
Account Registration Name, email, phone number Account creation and verification
Platform Usage Usage patterns, feature interactions Service improvement and optimization
Referral Activities Referral links, network growth Commission calculations and payments
Customer Support Communication history, issue details Problem resolution and support
Security Systems Login attempts, security events Fraud prevention and security

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us understand how users interact with our platform
  • Functionality Cookies: Remember your preferences and settings
  • Advertising Cookies: Deliver relevant advertisements (if applicable)

Your Cookie Choices

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

Cookie Management

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your experience on our platform.

How We Use Your Information

We use the information we collect for various business purposes:

Service Provision

  • Create and manage your account
  • Process transactions and payments
  • Calculate and distribute referral earnings
  • Provide customer support

Platform Improvement

  • Analyze usage patterns to improve features
  • Develop new services and functionalities
  • Personalize user experience
  • Optimize platform performance

Security and Compliance

  • Detect and prevent fraud
  • Verify user identity
  • Comply with legal obligations
  • Enforce our terms of service

Communication

  • Send important service updates
  • Provide earnings notifications
  • Share platform improvements
  • Send security alerts

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our platform:

  • Payment processors for transaction handling
  • Cloud hosting providers for data storage
  • Customer support platforms for assistance
  • Analytics services for platform improvement

Legal Requirements

We may disclose information when required by law or to protect our rights:

  • Comply with legal processes and regulations
  • Protect against legal liability
  • Prevent or investigate fraud
  • Ensure platform security and integrity

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset.

Our Commitment

We require all third-party service providers to maintain the same level of data protection that we provide. We only share the minimum necessary information for them to perform their services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Data Type Retention Period Reason for Retention
Account Information As long as account is active + 3 years Service provision and legal compliance
Transaction Records 7 years Financial regulations and audit purposes
Communication Data 3 years Customer support and quality improvement
Usage Analytics 2 years Platform optimization and feature development
Security Logs 1 year Security monitoring and incident investigation

After the retention period ends, we securely delete or anonymize your personal information.

Your Privacy Rights

You have several rights regarding your personal information:

Access and Correction

  • Right to Access: Request a copy of your personal information
  • Right to Correction: Update or correct inaccurate information
  • Right to Portability: Receive your data in a machine-readable format

Control and Deletion

  • Right to Deletion: Request deletion of your personal information
  • Right to Restriction: Limit how we use your information
  • Right to Object: Object to certain data processing activities

Communication Preferences

  • Marketing Communications: Opt-out of promotional emails
  • Notification Settings: Control platform notifications
  • Cookie Preferences: Manage tracking technologies

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

Data Security

We implement robust security measures to protect your information:

Technical Security Measures

  • Encryption: All data is encrypted in transit and at rest using 256-bit SSL
  • Access Controls: Role-based access with multi-factor authentication
  • Network Security: Firewalls, intrusion detection, and DDoS protection
  • Regular Audits: Security assessments and penetration testing

Organizational Security Measures

  • Employee Training: Regular privacy and security awareness training
  • Data Protection Officer: Dedicated privacy oversight
  • Incident Response: Established procedures for security incidents
  • Vendor Management: Security requirements for third-party providers

Security Commitment

While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We continuously monitor and improve our security practices to protect your information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence:

Transfer Safeguards

  • We use approved data transfer mechanisms
  • All transfers comply with applicable data protection laws
  • We ensure adequate protection through contractual clauses
  • We conduct privacy impact assessments for transfers

Data Locations

Our primary data centers are located in secure facilities with appropriate legal frameworks for data protection.

Children's Privacy

Our platform is not intended for children under the age of 18:

  • We do not knowingly collect information from children under 18
  • If we learn we have collected information from a child, we will delete it
  • Parents or guardians can contact us to request deletion of children's information

Changes to This Policy

We may update this Privacy Policy from time to time:

Notification of Changes

  • We will notify you of significant changes via email or platform notification
  • The "Last Updated" date at the top will indicate the most recent changes
  • Continued use of the platform after changes constitutes acceptance

Reviewing Changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Team Contact

Email: support@earnchain.com.ng

Phone: +234 800 123 4567

Address: 123 Privacy Lane, Kano, Nigeria

Response Time: Within 48 hours

Data Protection Officer

For specific privacy concerns or to exercise your rights, you may contact our Data Protection Officer directly at dpo@earnchain.com.

Quick Privacy Actions

Download Your Data

Request a copy of all personal information we have about you in a portable format.

Request Data

Delete Account

Permanently delete your account and all associated personal information.

Delete Account

Privacy Settings

Manage your privacy preferences and communication settings.

Manage Settings